Premium Support

SEEBURGER Support ensures the long-term viability of your IT investment

  • Expert support throughout the operational life cycle
  • SLA packages to suit all requirements
  • Support delivered directly from the provider – a truly integrated solution

Smooth-running processes are crucial for any company today. So to keep your SEEBURGER system functional, we offer a comprehensive range of service packages.

SEEBURGER Support provides technical support worldwide, with availability levels ranging from normal business hours to 24/7.

The SEEBURGER Service Desk – your point of contact:

Country

Phone

Bulgaria

+359 2 974 5102

China

+86 21 5835 7779

France

+33 141906753

Germany

+49 7252 96-1443

Italy

+39 02 45485229

North America

+1 678 904 3322 and
+1 866 453 5301

Spain

+34 91 4336989

UK

+44 208 564 3907

Service Portal (https://servicedesk.seeburger.de)

 

 

Using remote alerting and remote management, SEEBURGER can also handle all the operational and administrative functions associated with your SEEBURGER environment.

SEEBURGER Premium Support Remote Management Remote Alerting Premium Support

Remote Support

Reliable, proactive alerting means improved availability

SEEBURGER Remote Alerting is the technology we use to monitor your SEEBURGER solution. This is a 24/7 service, and one that we are expanding and upgrading all the time.

Added value:

  • SEEBURGER sets up the monitoring system for your solution and regularly updates it
  • Precise, proactive alerting
  • Integrates runtime monitoring with the SEEBURGER knowledge base
  • Eliminates system outages

Remote alerting is an additional service available to customers with an existing support agreement.