24/7 Support for your SEEBURGER Solution

24/7 Support for your SEEBURGER Solution

SEEBURGER offers flexible and highly qualified support expertise – round the clock. You can rely on our tightly integrated combination of people, processes and technologies – worldwide and at any time.

Remote Alerting: 24/7 Monitoring made super easy

Remote Alerting: 24/7 Monitoring made super easy

SEEBURGER monitors your system and alarms you in case of real issues. We are optimizing the monitoring setup permanently so you stay ahead of the game.

This 24/7 service connects your on premise system with the SEEBURGER Cloud combining the advantages of both approaches.



Remote Management: Carefree 24/7 Operation

Remote Management: Carefree 24/7 Operation

SEEBURGER operates your SEEBURGER Solution, which runs in your data center on a day-to-day basis.

SEEBURGER Support

Product Support and Options for On Premise Operations

Any questions around your SEEBURGER solution or having technical issues? Regardless whether it is content or platform related. We are happy to help you and to connect to your system remotely to support you as good as possible.

The digital transformation moves IT systems even more into the mission-critical center of companies’ value chains. Operational coverage during office hours only through own administrators doesn't suffice any more.

SEEBURGER Remote Alerting and Remote Management helps any organization seeking improved system health, overall collaboration performance or addressing reduced staffing. This is of value augmenting your coverage or during peak work volumes in project times.

Support- & Service Portfolio

Support Service Levels

SEEBURGER Support provides worldwide technical support with package options starting from regular business hour support to 24/7, around-the-clock availability.

24/7 Support for your SEEBURGER Solution

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SEEBURGER Support – Features and Benefits

 

  • Get help when you need it
    Flexible and highly qualified support expertise

  • Selection of SLA options — Meeting your requirement
    Our Service- and Support options make you more flexible and faster

  • Highly trained specialists for operations
    Benefit of our longstanding Service and Support experience based on the successful work from thousands of customers.

  • Directly from the vendor
    SEEBURGER develops, consults, trains and supports all out of one hand

 

Contact Support

At SEEBURGER Service Desk you get fast help

SEEBURGER Service Portal              E-Mail

Phone:

Germany                +49 7252 96-1443
Bulgaria                 +359 2 974 5102
China                     +86 21 5835 7779
France                    +33 141906753
Italy                        +39 02 45485229
North America     +1 678 904 3322 and +1 866 453 5301
Spain                    +34 91 4336989
UK                          +44 208 564 3907

In case you don’t have a SEEBURGER Service Desk account yet, contact us via email with your SEEBURGER customer number, name and phone number to servicedesk@seeburger.de.

Remote Alerting

Remote Alerting is a 24/7 Cloud Service which provides a real-time performance monitoring with proactive alarms for mission–critical electronic data exchange using B2B integration. The service detects errors and performance fluctuations early and empowers proactive remedies in order to avoid issues and downtimes.

Remote Alerting provides a fully dynamic analysis and reporting framework.

Our Remote Alerting is specifically designed and created for SEEBURGER Business Integration Server. We monitor through test messages and thus establish proactive message and system monitoring as well as predictive failure analysis.

 

Great 24/7Monitoring made super easy

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SEEBURGER Remote Alerting – Features and Benefits

 

  • Monitoring
    External 24/7 Monitoring of all business processes

  • Operational excellence
    Weak spots are identified proactively and remedies can be put in place

  • Higher Availability
    Risk reduction due to close surveillance

  • Cost reduction
    The Total Cost of Ownership is reduced through moving the monitoring into the SEEBURGER Cloud. There is no need for additional 3rd party software.

Remote Management

Remote Management takes over operational responsibility leveraging Remote Alerting.

Through proactive health checks and Problem Management we avoid issues. We detect errors early and react fast on performance fluctuation, which increases operational stability.

Remote Management improves the day-to-day application administration, workflow intervention, operations and maintenance of your SEEBURGER Business Integration Server.

Operation for your SEEBURGER solution is provided under standard SLAs. You can achieve 24/7 full coverage or just augment times outside normal business hours (nights, weekends and public holidays). We increase your flexibility also at contract duration level.

Organizations specifically focused on improving their service levels and without increasing in-house IT staffing levels benefit from Remote Management.

Carefree 24/7 Operation

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SEEBURGER Remote Management  – Features and Benefits

 

  • Reliable Operation
    SEEBURGER-Experts lead through changes, upgrades and maintenance. Our best practices increase your availability.

  • Personnel supplement/backup
    Cover by SEEBURGER- specialists for peak load times or absence periods (E.g. for staff vacation and extended absence).

  • Time for Innovation
    You have more time to drive the digital transformation of your company.

  • Cost reduction
    The Total Cost of Ownership is reduced through moving the operation to SEEBURGER. The 24/7 coverage is coming in at a lower cost than with own staff.